What does my membership cover?

A Wellness membership will give you 8 classes each month. Our Limitless membership offers unlimited classes. Donation based classes are excluded from both memberships and offer members and nonmembers an opportunity to give as they are able, as well as provide full accessibility to those in need. Some events are included.

Are EvENTS, workshops, and class series included in my membership?

Most are not included in your membership. Some events may be included and will specify. Some offerings are sliding scale and/or have a discounted price to Limitless members. Other events, workshops, and class series offer scholarships for those in need. Details will be included in each description.

How do I login to my account?

Go to Arketa.com and click “login” at the top of the page. Sign in with the email you used to set up your account. Be sure to login with the same email you purchased your class pass or membership with. If you are already a student with us and this is your first time logging in you will need to reset your password in order to login for the first time.

I forgot my password. What do I do?

Please double check you are using the correct email. It is possible your account is under a different email. If this does not work, click reset password.

If this does not work, your email we have on file may be different. Please email theyellowroomsandpoint@gmail.com to verify that your email you desire to use is the one we have on file for you so we can sync your account appropriately. 

You can also just show up to class and have the teacher sign you in on their end. Keep in mind the class may be full so sending us an email in advance may be your best choice. 

I showed up to class and no one was there

We sincerely apologize for this error. We do update the schedule the moment we know an offering is canceled. Please be sure to check the schedule on our website before class to make sure the class is not canceled. If you are signed up in advance and the class is canceled you will be notified via email. Every once in a while a teacher no-shows. We have it in our policy for the teacher to notify us if they can’t make it. If the class was on the schedule and a teacher no-showed please let us know asap by texting 208-738-3864 or emailing theyellowroomsandpoint@gmail.com.

How many classes do I have left in my class pass?

1 class = 1 credit. You can see your remaining credits/classes on your account. We will update this with further instructions as soon as we can. If you can not find how many credits you have left please email theyellowroomsandpoint@gmail.com

The class already started and now I can’t sign in.

Once the class starts it disappears. Please do your best to sign up for classes before the class time. If needed, the teacher can sign you in and they can take your payment from their end. If you were unable to pay for class please DO NOT use the donate QR code. Please email theyellowroomsandpoint@gmail.com and we will send you an invoice.

I left something in the studio. How can I get it back?

You can check our schedule here and drop by just before or after another class is scheduled, or send us an email at theyellowroomsandpoint@gmail.com to arrange a time to pick it up.

I’d like to teach a class at The Yellow Room. What’s that process?

We’d love to have you join us!

Please take a moment to share some ideas here about the gifts you have to offer.

I want to take classes at The Yellow Room but I don’t have the means to afford a membership or drop ins?

We don’t want money to ever be a barrier for anyone in our community to be a part of The Yellow Room. We have several options, between volunteer and work share programs to full and partial scholarships. Please go here and let us know how we can help.

How do I cancel my membership?

We always welcome feedback about what is not working for you with your membership and would love to help you figure out if another option is better for you. If you are ready to cancel, please send us an email or you can do so from your account.

I accidentally signed up for two memberships and am getting charged 2x. What do I do?

Oh no, that’s no good! Send us an email and we can cancel one of the memberships for you and refund you for the other. 

ARe animals allowed in the space?

As much as we love furry friends we ask that your animals do stay at home, outside, or in the vehicle (if it is safe to do so). We may have people in class that are allergic and our space is small without windows not allowing for circulation. If they are a service animal required because of a disability we understand and can accommodate. Please note according to ADA and public accommodation laws in Idaho: If your service animal poses a direct threat to health and safety, not housebroken, or is out of control and you are unable or unwilling to effectively control it we can ask your animal to be outside of the space during the offering. You are still entitled to enter the public accommodation even if your service animal is not allowed in. Thank you for understanding.